A shiver runs down my spine whenever a customer says these eight little words. What makes one person laugh can leave another confused, irritated even. My fondest memory is of my younger brother laughing out loud while reading Just William by Richmal Crompton, his dimpled cheeks quivering with delight at a little boy (not unlike himself) who gets up to all kinds of mischief usually accompanied by his scruffy mongrel, Jumble. While my mother would giggle discreetly to herself whenever …
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